Improving Zimbabwe’s Mental Health
Zimbabwe is going through a rough patch, if we can call 27 years of gradual decline a patch. No matter how resilient we are, the… Read More »Improving Zimbabwe’s Mental Health
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This Is Not My New Year’s Resolution
I do not resolve to get more sleep. I do not resolve to use floss instead of toothpicks. I do not resolve to plan my… Read More »This Is Not My New Year’s Resolution
UPDATED: Zimbabwe Government Inflates Mobile Data Prices
The Government of Zimbabwe, through its regulatory body the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), has struck a blow against a mortal enemy.… Read More »UPDATED: Zimbabwe Government Inflates Mobile Data Prices
Don’t Get Too Attached To Your Cellphone
My cellphone is the first thing I touch when I wake up and the last thing I touch before I fall asleep at night. My… Read More »Don’t Get Too Attached To Your Cellphone
CABS Internet Banking Still Down
Since at least Saturday the 29th of August, CABS internet banking has been down. I noticed this myself, and tweeted about it. The bank sent a… Read More »CABS Internet Banking Still Down
How to Browse the Internet More Securely
We live in an era of free-flowing data, where any person with an Internet connection has seemingly all the information in the world at their… Read More »How to Browse the Internet More Securely
How to handle an angry customer
I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As… Read More »How to handle an angry customer
Bad Service at Bon Marche Avondale
We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used… Read More »Bad Service at Bon Marche Avondale
Get Better Customer Service on Social Media
If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a… Read More »Get Better Customer Service on Social Media
Creating a Better Shopping Experience
The year 2016 is finally here, and we know many businesses are back on the grind trying to attract and retain new customers. With an… Read More »Creating a Better Shopping Experience
ZOL Home Internet Slows To A Crawl
We got this from a frustrated Zimbabwe OnLine customer. ZOL is selling a home plus package for $59 dollars that has speeds “up to 1MB”.… Read More »ZOL Home Internet Slows To A Crawl
Africom customer complaint
We received this from a disgruntled Africom customer on Friday: We have been Africom subscribers for almost a year using about 5 dongles. This service… Read More »Africom customer complaint