Prices of basic commodities are stabilising and marginally decreasing on selected items, arresting the volatility and speculative behaviour which characterised the market before the introduction of th…
We promote consumer rights in Zimbabwe by advocating for the basic needs of consumers, better access to services, and better quality products.
A man recently filmed destroying Dendairy milk – after using it to clean a pit latrine – has been taken to court by the Kwekwe-based company.
An angry Harare man has recorded a video cleaning a toilet using Dendairy milk, and subsequently destroying another carton.
Following the gazetting of the Cybersecurity and Data Protection Bill, MISA Zimbabwe convened a capacity-building workshop on the proposed law in Harare on 16 June 2020 with parliamentarians during wh…
Consumer rights developed thanks to grass-roots networks putting pressure on companies.Today they cover treatment and protection of the consumer experience, as well as the safety and sustainability of…
The Consumer Protection Act [Chapter 14:14] was gazetted as Act No. 5 of 2019 on Tuesday 10th December 2019. The Act came into force as law on that date. Suppliers and consumers of goods …
WHAT WE DO
We use public information and investigative journalism to inform the Zimbabwean public.
We pursue pro-consumer policies, standards and protections and campaign for consumer voices.
We are compiling a database of valuable advice and information for Zimbabwean consumers.
GET INVOLVED WHERE IT MATTERS
CONSUMERIZIM is an independent, nonprofit initiative that works alongside consumers for fairness and transparency in the Zimbabwean marketplace.
Using research, investigative journalism, and consumer advocacy, we work with other organisations – including the media – to inform purchase decisions and improve the products and services that businesses deliver.
Our main objectives are to promote consumer rights in Zimbabwe by advocating for the basic needs of consumers, better access to services, and better quality products.
We believe that all people have a right to access safe goods and quality services, to be treated fairly and offered effective solutions if things go wrong.
HOW YOU CAN HELP
GET IN TOUCH
Contact us to submit a complaint about your consumer experience, and we will assist you to get the issue resolved.
KNOW YOUR RIGHTS
Help us to stay vigilant to any potential willful or negligent violation of your rights as a Zimbabwean consumer and citizen.
JOIN OUR EFFORTS
We welcome individuals or organisations dedicated to consumer rights advocacy and would like to consolidate these efforts.