CONSUMERIZIM

ZIMBABWE
CONSUMER
ADVOCACY

We promote consumer rights in Zimbabwe by advocating for the basic needs of consumers, better access to services, and better quality products.

ABOUT US

WHAT WE DO

INFORMATION

We use public information and investigative journalism to inform the Zimbabwean public.

ADVOCACY

We pursue pro-consumer policies, standards and protections and campaign for consumer voices.

RESEARCH

We are compiling a database of valuable advice and information for Zimbabwean consumers.

GET INVOLVED WHERE IT MATTERS

CONSUMERIZIM is an independent, nonprofit initiative that works alongside consumers for fairness and transparency in the Zimbabwean marketplace.

Using research, investigative journalism, and consumer advocacy, we work with other organisations – including the media – to inform purchase decisions and improve the products and services that businesses deliver.

Our main objectives are to promote consumer rights in Zimbabwe by advocating for the basic needs of consumers, better access to services, and better quality products.

We believe that all people have a right to access safe goods and quality services, to be treated fairly and offered effective solutions if things go wrong.

JOIN US

HOW YOU CAN HELP

GET IN TOUCH

Contact us to submit a complaint about your consumer experience, and we will assist you to get the issue resolved.

KNOW YOUR RIGHTS

Help us to stay vigilant to any potential willful or negligent violation of your rights as a Zimbabwean consumer and citizen.

JOIN OUR EFFORTS

We welcome individuals or organisations dedicated to consumer rights advocacy and would like to consolidate these efforts.

RECENT

OUR LATEST STORIES

Dendairy tAKES Facebook critic to court
Dendairy tAKES Facebook critic to court

A man recently filmed destroying Dendairy milk – after using it to clean a pit latrine – has been taken to court by the Kwekwe-based company.

UPDATED: Angry man cleans toilet with Dendairy milk
UPDATED: Angry man cleans toilet with Dendairy milk

An angry Harare man has recorded a video cleaning a toilet using Dendairy milk, and subsequently destroying another carton.

CYBER BILL SHOULD PROMOTE AND PROTECT DIGITAL RIGHTS
CYBER BILL SHOULD PROMOTE AND PROTECT DIGITAL RIGHTS

Following the gazetting of the Cybersecurity and Data Protection Bill, MISA Zimbabwe convened a capacity-building workshop on the proposed law in Harare on 16 June 2020 with parliamentarians during wh…

The next wave of consumer advocacy
The next wave of consumer advocacy

Consumer rights developed thanks to grass-roots networks putting pressure on companies.Today they cover treatment and protection of the consumer experience, as well as the safety and sustainability of…

CONSUMER PROTECTION ACT GAZETTED
CONSUMER PROTECTION ACT GAZETTED

The Consumer Protection Act [Chapter 14:14] was gazetted as Act No. 5 of 2019 on Tuesday 10th December 2019. The Act came into force as law on that date. Suppliers and consumers of goods …

Zimbabwe Struggles With Hyperinflation
Zimbabwe Struggles With Hyperinflation

HARARE, Zimbabwe (AP) — When going shopping, the only thing Isaiah Macheku can budget for is shock. Hyperinflation is changing prices so quickly in Zimbabwe that what you see displayed on a super…