Bad Service at Bon Marche Avondale
We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used… Read More »Bad Service at Bon Marche Avondale
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OpenParly Are Doing Good Work
We received this from Tich, who is pretty chuffed with OpenParly; This is an appreciation post. I rarely send these. So, a week ago, I… Read More »OpenParly Are Doing Good Work
Get Better Customer Service on Social Media
If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a… Read More »Get Better Customer Service on Social Media
Banff Lodge Customer Ignored, Sent to Chicken Inn
Updated below Here is a disturbing story from a Bulawayo resident, who had a nasty experience at a local restaurant. [On the 22nd January 2016] I went to… Read More »Banff Lodge Customer Ignored, Sent to Chicken Inn
ZOL Home Internet Slows To A Crawl
We got this from a frustrated Zimbabwe OnLine customer. ZOL is selling a home plus package for $59 dollars that has speeds “up to 1MB”.… Read More »ZOL Home Internet Slows To A Crawl
CABS hike RTGS fees
I just tried to do an inter-bank transfer via RTGS, from my CABS online banking. Luckily, I always read the print, because they’re not charging… Read More »CABS hike RTGS fees
How to Gracefully Manage Your Critics
Many of us have an innate reflex to please everyone. It is a curious and burdensome responsibility that we have assumed since childhood. As creative leaders, the need to address critics is a reflex that is liable to override other more important uses of our energy. While we carefully weigh the costs and benefits of most decisions we make, criticism has the tendency to lead us astray. Of course, criticism is important.
Responding to critics without looking uncool
This post has been inspired by an exchange I had with what appeared to be either an Econet higher-up or their flunkie, responding to a post about their website, the link to which I emailed them in good faith. It originally appeared at businessknowhow.com, a generic site for basic business ideas and common sense.