UPDATED: Zimbabwe Government Inflates Mobile Data Prices

The Government of Zimbabwe, through its regulatory body the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), has struck a blow against a mortal enemy. 2016 saw the rise of protest movements organised through social media, led by vocal Twitter and Facebook uses who were branded “social media terrorists” in the state media. After a…

CABS Internet Banking Still Down

Since at least Saturday the 29th of August, CABS internet banking has been down. I noticed this myself, and tweeted about it. The bank sent a communication on Monday the 29th of August, informing customers of the problem and blaming a “technical fault”.   We would like to advise you that our Internet Banking platform is…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

OpenParly Are Doing Good Work

We received this from Tich, who is pretty chuffed with OpenParly; This is an appreciation post. I rarely send these. So, a week ago, I was following the @OpenParlyZW Twitter feed and they were sharing a few details on NRZ. I’ve been following the NRZ story with interest of late. Really trying to find out…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

Pizza Inn Newlands charge Large, serve Medium

via Twitter No. That is wrong on so many levels. And this, after I sang Innscor’s praises and even name-dropped Pizza Inn as doing a good job. This is not cool. I’m forwarding this to them right about …. now.

Managing the pain of social media

I love social media, but even the biggest fans of the social web will find some sources of frustration. What is your social media pain point? I thought I’d explore some of the main ones I’ve identified and offer up some potential solutions.