Improving Zimbabwe’s Mental Health

Zimbabwe is going through a rough patch, if we can call 27 years of gradual decline a patch. No matter how resilient we are, the people of Zimbabwe are struggling. The unrelenting fight to survive, especially for adults with children of school-going age, has taken a toll on the collective mental health of our nation….

UPDATED: Zimbabwe Government Inflates Mobile Data Prices

The Government of Zimbabwe, through its regulatory body the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), has struck a blow against a mortal enemy. 2016 saw the rise of protest movements organised through social media, led by vocal Twitter and Facebook uses who were branded “social media terrorists” in the state media. After a…

TelOne Bill Payment via EcoCash Disappears

We have just received a complaint about TelOne’s TelPay. I paid my Telone bill via www.telpay.co.zw through Ecocash on the 5th of October but i am yet to be receipted. I have contacted both parties and they promised to engage and find closure on the issue. Up to this day i have not known the…

Don’t Get Too Attached To Your Cellphone

My cellphone is the first thing I touch when I wake up and the last thing I touch before I fall asleep at night. My missus is exactly the same, and I would like to think the majority of people I know are similarly afflicted, and that strikes me as incredibly sad. Before mobile phones,…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

Managing the pain of social media

I love social media, but even the biggest fans of the social web will find some sources of frustration. What is your social media pain point? I thought I’d explore some of the main ones I’ve identified and offer up some potential solutions.