Bird Flu At Irvine’s Chickens: Botswana Cancels Imports

Updated below with Irvine’s statement The World Organisation for Animal Health (OIE) has reported that an outbreak of a highly pathogenic avian flu has occurred at Irvine’s commercial breeders east of the capital Harare. On a farm with eight separately managed sites that are contained, one breeding site housing 83,000 birds was affected. Over three…

UPDATED: Zimbabwe Government Inflates Mobile Data Prices

The Government of Zimbabwe, through its regulatory body the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), has struck a blow against a mortal enemy. 2016 saw the rise of protest movements organised through social media, led by vocal Twitter and Facebook uses who were branded “social media terrorists” in the state media. After a…

Don’t Get Too Attached To Your Cellphone

My cellphone is the first thing I touch when I wake up and the last thing I touch before I fall asleep at night. My missus is exactly the same, and I would like to think the majority of people I know are similarly afflicted, and that strikes me as incredibly sad. Before mobile phones,…

We are all in this together

For any social initiative or enterprise to be successful, it requires the investment and participation of members of that society. Without ordinary consumers sending in their complaints and problems and praise, we would just be whistling in the whirlwind, and we appreciate it when people take time out of their day to participate in this…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

Creating a Better Shopping Experience

The year 2016 is finally here, and we know many businesses are back on the grind trying to attract and retain new customers. With an operating environment like Zimbabwe’s, the thin line between keeping and losing a customer can be a deadly one for any business. With the way our finances are set up, Zimbabweans…

World Consumer Rights Day – March 15th

Apparently tomorrow is World Consumer Rights Day. According to the release by Consumers International, a “world” consumer-rights advocacy group (and group of groups) based in London, these guys do this every year, across the world.

All Hail the Consumer Council of Zimbabwe!

For those of us old enough to remember, there were some annoying shows after the main news on ZTV. As a kid growing up, I couldn’t wait for the late shows to come on, but they always seemed to squeeze in some current affairs rubbish before the good stuff came on. One such show was…

Welcome To The Show

Hi there, and welcome to Zimbabwe’s very first consumer complaints blog. I say very first as I’ve seen no evidence of anything close, and I have looked.

Boy, have I looked. Often I have found myself with a problem, frustrated by a lack of response from the powers that be. I actually planned this blog three years ago, but a combination of factors conspired to make it a pipe dream until now.