Don’t you just hate it when you scratch your recharge card far too vigorously, and accidentally delete one or more of the numbers, and then have to try and guess what they might be?!
This evening I accidentally spilt water on a recharge card I needed urgently. At first, I decided to be patient and wait for the card to dry, but for an impatient person like me, waiting for any period of time can be so agonizing as to be virtually impossible.
After about ten minutes I thought “Oh, what the heck! I’ll just scratch it and guess the missing numbers!” You see, this sort of thing has happened to me countless times and until that moment, I’d always prided myself on having the unique ability to instinctively figure out what the missing numbers were.
After several failed attempts at inputting the illegible digits, I got an alert from Econet informing me that I had now been barred from the recharge service, which required me to either call the Econet Customer Service number or physically go to an Econet branch.
I shuddered at the thought of going to any Econet shop as previous visits have either drastically raised my blood pressure or left me on the verge of a heart attack! I instead, chose to call the infamous 111-Customer-Care-number-which-is-never-answered and at 21.13 hrs (yes I remember the exact time!), after what seemed like hours of countless reassurances from the annoying “Your-call-is-important-to-us” man, I got the shock of my life when a warm and wonderful woman named Yvonne answered my call and offered to help!
And help me she did! My phone was unbarred and after a few security checks, she proceeded to give me the missing digits on my soggy recharge card. All the while, I fully expected her to disappoint me, but she made my day instead by making me feel like my call was indeed important to Econet.
So, fellow Zimbabweans, don’t shy away from 111, there is a lovely lady named Yvonne who will help you!
Thank you, Yvonne, for picking up the phone and for the excellent support. You have restored the tiniest fraction of my faith in Econet customer service.