Bad Service at Bon Marche Avondale

We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used to that they are oblivious to the problem. Today (9/5/16) I went to buy my groceries at Bon Marche Avondale at around 10am in the morning. Managed to pick out…

Banff Lodge Customer Ignored, Sent to Chicken Inn

Updated below Here is a disturbing story from a Bulawayo resident, who had a nasty experience at a local restaurant. [On the 22nd January 2016] I went to dine at The Deck at Banff Lodge. I arrived just after 8pm and sat at the bar. Some of my friends were already there and were having drinks. On arrival…

CABS Internet Banking Stops Working

Back in 2013, I railed against the introduction of an OTP security token by CABS. The sheer annoyance of having to now carry around a little plastic security token, to generate a password each time I wanted to use my Internet Banking, had me in a tizzy. The biggest effect, on me at least, is…

Toilet Facilities at the RG’s Office

We received a troubling report about the treatment of clients at the Registrar General’s Offices in Harare. Apparently, besides charging $0.50 to use the facilities, the guards are also rude in the process. It is a well known fact that whenever one goes to the registrars’ office they are likely to spend quite a bit of time…

Econet Unilaterally Deducting EcoCash Balances

Econet Wireless have launched EcoSure Funeral Cover. They are involuntarily signing up some of their EcoCash subscribers to this product. The EcoSure payment is US$1.00 a month, and this is being unilaterally deducted from user accounts. We received the following complaint via various mediums, from a very irate Econet customer. This is in relation to the tweets…

ZIMRA causing chaos at Beitbridge

There is chaos currently brewing at Beitbridge border post. According to our source, ZIMRA have a new directive where only one bus is searched at one time, and that has created long queues on the Zimbabwean side. People are upset with the way Zimra officials are going about their duties, buses hav bn here 4…

Remove Creepy U2 Album From iTunes

If, like me, you were freaked out when apple reached out a ghastly digital arm and placed U2’s new album in your iTunes account, you will be well pleased to know you can now remove it. The whole point of digital music libraries is that music is there by the choice of the owner. The…

Barclays ATMs May Steal Your Money

We received this extremely disturbing email from Chipo this morning. After visiting a Barclays ATM and attempting to withdraw some cash, the machine gave an error message and no cash. Asked the bank manager what happened; he says according to ATM the money was dished out. However upon viewing the CCTV footage, the part that…

Econet – inspired to text your phone

Over the years, I have complained numerous times about unsolicited SMS messages. I have complained here, I have complained elsewhere, I have complained on Twitter and Facebook and on the phone and in person. In a few instances, particularly where I tweeted Econet directly, they would make a token effort and respond and even call…

StanChart ATMs dispense torn notes (updated)

A cash withdrawal was done at the Standard Chartered ATM, down on Nelson Mandela Avenue and Second Street (or whatever it’s called now). Apparently this isn’t the first time it has happened. Some notes are chewed in the corners, almost like acid has been at them. Others are torn and sellotaped back together. Now, if you…