TelOne Bill Payment via EcoCash Disappears
We have just received a complaint about TelOne’s TelPay. I paid my Telone bill via www.telpay.co.zw through Ecocash on the 5th of October but i… Read More »TelOne Bill Payment via EcoCash Disappears
We have just received a complaint about TelOne’s TelPay. I paid my Telone bill via www.telpay.co.zw through Ecocash on the 5th of October but i… Read More »TelOne Bill Payment via EcoCash Disappears
For any social initiative or enterprise to be successful, it requires the investment and participation of members of that society. Without ordinary consumers sending in… Read More »We are all in this together
I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As… Read More »How to handle an angry customer
We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used… Read More »Bad Service at Bon Marche Avondale
If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a… Read More »Get Better Customer Service on Social Media
Updated below Here is a disturbing story from a Bulawayo resident, who had a nasty experience at a local restaurant. [On the 22nd January 2016] I went to… Read More »Banff Lodge Customer Ignored, Sent to Chicken Inn
We received this from a disgruntled Africom customer on Friday: We have been Africom subscribers for almost a year using about 5 dongles. This service… Read More »Africom customer complaint
So you’ve been wronged, and now you’re mad. I get it. You want someone to know, and you want something done about it. Before you fire off that angry email or courier that letter, take a second to breathe. Here are a few tips to help you achieve the desired results.