Directory of Private Mental Health Practitioners

Directory of Private Mental Health Practitioners Harare 2015 Clinical Social Workers, Occupational Therapists, Psychiatrists, & Psychologists Provided by the Therapists Support Group This directory comes to you courtesy of the Therapists Support Group. The Therapists Support Group is a community of mental health care professionals who meet monthly. Our Vision: To build a community that enhances…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

Bad Service at Bon Marche Avondale

We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used to that they are oblivious to the problem. Today (9/5/16) I went to buy my groceries at Bon Marche Avondale at around 10am in the morning. Managed to pick out…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

Creating a Better Shopping Experience

The year 2016 is finally here, and we know many businesses are back on the grind trying to attract and retain new customers. With an operating environment like Zimbabwe’s, the thin line between keeping and losing a customer can be a deadly one for any business. With the way our finances are set up, Zimbabweans…

ZOL Home Internet Slows To A Crawl

We got this from a frustrated Zimbabwe OnLine customer. ZOL is selling a home plus package for $59 dollars that has speeds “up to 1MB”. Thats a good deal and it was for a month. But 2 weeks ago it just started being extremely slow, I called their support team, we would go over settings…

Should you check your email?

This flowchart by talented illustrator Wendy MacNaughton, while slightly tongue-in-cheek, is a splendid guide for our ever-connected times. My advice? Don’t.

The Executive Email Carpet Bomb

Here’s a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let’s call it the “EECB,” or Executive Email Carpet Bomb…