TelOne Bill Payment via EcoCash Disappears

We have just received a complaint about TelOne’s TelPay. I paid my Telone bill via www.telpay.co.zw through Ecocash on the 5th of October but i am yet to be receipted. I have contacted both parties and they promised to engage and find closure on the issue. Up to this day i have not known the…

We are all in this together

For any social initiative or enterprise to be successful, it requires the investment and participation of members of that society. Without ordinary consumers sending in their complaints and problems and praise, we would just be whistling in the whirlwind, and we appreciate it when people take time out of their day to participate in this…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

Bad Service at Bon Marche Avondale

We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used to that they are oblivious to the problem. Today (9/5/16) I went to buy my groceries at Bon Marche Avondale at around 10am in the morning. Managed to pick out…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

Banff Lodge Customer Ignored, Sent to Chicken Inn

Updated below Here is a disturbing story from a Bulawayo resident, who had a nasty experience at a local restaurant. [On the 22nd January 2016] I went to dine at The Deck at Banff Lodge. I arrived just after 8pm and sat at the bar. Some of my friends were already there and were having drinks. On arrival…

Africom customer complaint

We received this from a disgruntled Africom customer on Friday: We have been Africom subscribers for almost a year using about 5 dongles. This service was running smoothly and obviously was a lot cheaper than running on Econet Internet where we pay $50 for 2Gigs worth of Data per month but they have now introduced…

How to Write a Better Complaint Letter

So you’ve been wronged, and now you’re mad. I get it. You want someone to know, and you want something done about it. Before you fire off that angry email or courier that letter, take a second to breathe. Here are a few tips to help you achieve the desired results.