November 2010

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Responding to critics without looking uncool

This post has been inspired by an exchange I had with what appeared to be either an Econet higher-up or their flunkie, responding to a post about their website, the link to which I emailed them in good faith. It originally appeared at businessknowhow.com, a generic site for basic business ideas and common sense.

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Where’s the change?

I have been whining about small change in supermarkets for months now, even going so far as creating a page on Facebook about it.

A close friend who is a retailer took great offence, and claimed he did all he could to help his customers out, including spending an inordinate amount of time in the banks chasing small change.

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How to Write a Better Complaint Letter

So you’ve been wronged, and now you’re mad. I get it. You want someone to know, and you want something done about it. Before you fire off that angry email or courier that letter, take a second to breathe. Here are a few tips to help you achieve the desired results.

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The Executive Email Carpet Bomb

Here’s a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let’s call it the “EECB,” or Executive Email Carpet Bomb…

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Welcome To The Show

Hi there, and welcome to Zimbabwe’s very first consumer complaints blog. I say very first as I’ve seen no evidence of anything close, and I have looked.

Boy, have I looked. Often I have found myself with a problem, frustrated by a lack of response from the powers that be. I actually planned this blog three years ago, but a combination of factors conspired to make it a pipe dream until now.