Improving Zimbabwe’s Mental Health
Zimbabwe is going through a rough patch, if we can call 27 years of gradual decline a patch. No matter how resilient we are, the… Read More »Improving Zimbabwe’s Mental Health
Export
This Is Not My New Year’s Resolution
I do not resolve to get more sleep. I do not resolve to use floss instead of toothpicks. I do not resolve to plan my… Read More »This Is Not My New Year’s Resolution
We are all in this together
For any social initiative or enterprise to be successful, it requires the investment and participation of members of that society. Without ordinary consumers sending in… Read More »We are all in this together
How to handle an angry customer
I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As… Read More »How to handle an angry customer
Get Better Customer Service on Social Media
If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a… Read More »Get Better Customer Service on Social Media
Creating a Better Shopping Experience
The year 2016 is finally here, and we know many businesses are back on the grind trying to attract and retain new customers. With an… Read More »Creating a Better Shopping Experience