HOW-TO: Make a DIY Phone Stand

Sometimes, you just need a quick hack – something that works, immediately. There are a lot of instructions and DIY projects on how to make a smartphone stand. Most of these will involve a bit of work, be it bending a large paper clip with a pair of pincers, or tying a bunch of pencils…

What is a VPN, and why do I need one?

A VPN, or Virtual Private Network, allows you to create a secure connection to another network over the Internet. VPNs can be used to access region-restricted websites, shield your browsing activity from prying eyes on public Wi-Fi, and more. VPNs essentially forward all your network traffic to the network, which is where the benefits –…

How to Browse the Internet More Securely

We live in an era of free-flowing data, where any person with an Internet connection has seemingly all the information in the world at their fingertips. Yet, while the Internet has greatly expanded the ability to share knowledge, it has also made issues of privacy more complicated, with many worrying their own personal information, including…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

How to Gracefully Manage Your Critics

Many of us have an innate reflex to please everyone. It is a curious and burdensome responsibility that we have assumed since childhood. As creative leaders, the need to address critics is a reflex that is liable to override other more important uses of our energy. While we carefully weigh the costs and benefits of most decisions we make, criticism has the tendency to lead us astray. Of course, criticism is important.

How to Cool Down a Scorching Hot Car

It’s summer in Zimbabwe and it’s hot. For the past week Harare has been experiencing record temperatures – maybe Zimbabwe really is the hell the foreign press make it out to be. *wink*

How to Save Electricity in your Home

Due to ZESA and ZETDC’s monopoly, incompetence and continued intransigence, Zimbabweans are faced with both random blackouts and tariff increments.

Pricing Psychology: 7 Sneaky Retail Tricks

The psychology of pricing explains why we do many of the silly things we do with our money. Retailers work hard to manipulate us, tweaking price tags and offering “special” promotions to get us to spend more than we normally would.