We are all in this together
For any social initiative or enterprise to be successful, it requires the investment and participation of members of that society. Without ordinary consumers sending in… Read More »We are all in this together
Customer Service
How to handle an angry customer
I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As… Read More »How to handle an angry customer
Bad Service at Bon Marche Avondale
We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used… Read More »Bad Service at Bon Marche Avondale
Get Better Customer Service on Social Media
If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a… Read More »Get Better Customer Service on Social Media
Line Registration Woes at Econet Wireless
Updated below We received this from a disgruntled Farai, who was home in Harare for Christmas. Below is an account of my experience with Econet… Read More »Line Registration Woes at Econet Wireless
Happy Customer Service Week
Have you noticed a difference in the way you have been treated in supermarkets, banks and other retail outlets in the past week? Have you been treated with a bit of the respect a paying (or potential) customer rightfully deserves? Have they rolled out the red carpet and finally made an effort at providing good customer service? If so, don’t be alarmed at the sudden change of attitude! I’m here to allay your fears about this strange behaviour, and furnish you with an explanation.