Have you noticed a difference in the way you have been treated in supermarkets, banks and other retail outlets in the past week? Have you been treated with a bit of the respect a paying (or potential) customer rightfully deserves? Have they rolled out the red carpet and finally made an effort at providing good customer service? If so, don’t be alarmed at the sudden change of attitude! I’m here to allay your fears about this strange behaviour, and furnish you with an explanation.
I have been whining about small change in supermarkets for months now, even going so far as creating a page on Facebook about it.
A close friend who is a retailer took great offence, and claimed he did all he could to help his customers out, including spending an inordinate amount of time in the banks chasing small change.