How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

OpenParly Are Doing Good Work

We received this from Tich, who is pretty chuffed with OpenParly; This is an appreciation post. I rarely send these. So, a week ago, I was following the @OpenParlyZW Twitter feed and they were sharing a few details on NRZ. I’ve been following the NRZ story with interest of late. Really trying to find out…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

Econet scratch cards do not cause skin cancer!

Social networks can be great things. If you’ve ever heard of a ‘viral video’ you know how easily something funny and unique can spread like wildfire through the use of social connections. The same problem can occur with hoaxes and bogus information. The problem is when someone socially well-connected either tweets or posts something bogus,…