A very unsatisfactory chicken burger, from Nando’s Samora Machel Avenue Branch, in Harare, Zimbabwe

People everywhere know fast food as one of the most reliable distributors of disappointment ever produced by the business world. Food advertising is infamous for the techniques it uses to make items look bigger and better. The places themselves usually plaster their walls with pictures of juicy burgers – often hanging right over the tills – so you need only open your eyes to find something to compare your actual

I had a little flap with Innscor last year. This was concerning their rebuilding of the Pomona food court, and the (apparent) lack of a Nando’s outlet there.

I was quickly reassured that there would indeed be a Nando’s at Pomona, and have visited it a few times

I have very strong opinions on issues like change, customer service and corporate feedback.

For months I railed against retailers who steadfastly refused to remedy the change situation. I whined incessantly about Innscor in general, and Nando’s in particular, regarding their practice of pricing their products for change, without providing the change itself!