UPDATED: Zimbabwe Government Inflates Mobile Data Prices

The Government of Zimbabwe, through its regulatory body the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), has struck a blow against a mortal enemy. 2016 saw the rise of protest movements organised through social media, led by vocal Twitter and Facebook uses who were branded “social media terrorists” in the state media. After a…

Line Registration Woes at Econet Wireless

Updated below We received this from a disgruntled Farai, who was home in Harare for Christmas. Below is an account of my experience with Econet “Customer Care” over the Christmas holiday period. 14 December: I arrived in Zim and bought a line at the Econet airport kiosk. As usual, the kiosk attendant took a copy…

Is Econet Data A Ripoff?

Continuing with the complaints we are receiving about Econet Wireless services, we received a new comment from Richard in Sydney, Australia. Only in Zimbabwe does a company like econet survive! Econet is the most unethical and downright ripoff telco to be found anyway in the word! Twice now I have suffered at their hands first…

Econet Moves To Prevent Airtime Leakage

According to an article in NewsDay, the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) has threatened to disconnect Econet’s value-added services. The article quotes a letter from Econet Wireless, addressed to their VAS customers (emphasis ours). In light of the above and the official confirmed threat from the regulator to disconnect all VAS services,…

Econet Unilaterally Deducting EcoCash Balances

Econet Wireless have launched EcoSure Funeral Cover. They are involuntarily signing up some of their EcoCash subscribers to this product. The EcoSure payment is US$1.00 a month, and this is being unilaterally deducted from user accounts. We received the following complaint via various mediums, from a very irate Econet customer. This is in relation to the tweets…

Econet Airtime Still Disappears

Updated below I have recently experienced a massive loss while using Econet Wireless data bundles. This included around 200 Mb which disappeared in an hour for no apparent reason. Apparently I am not the only one having trouble with Econet in this regard, as there seem to be a few more twitter complaints than usual….

Econet – inspired to text your phone

Over the years, I have complained numerous times about unsolicited SMS messages. I have complained here, I have complained elsewhere, I have complained on Twitter and Facebook and on the phone and in person. In a few instances, particularly where I tweeted Econet directly, they would make a token effort and respond and even call…

Inspired to change your ads

Deck Magazine posted this photo on their Facebook page earlier today. I, literally, have no words for the amount of … creative inspiration … Econet took here. Imitation – the sincerest form of flattery. * Click the image for the full glory Update – TechZim did a story on this in 2011. I even commented…

Dear Econet Wireless

Updated below The weekend before last there was a data outage. I have seen no explanation whatsoever, whether online or via SMS. And we all know how you love to send SMS. This past weekend was the same. In fact, Sunday was the day I really needed a reliable data service, and there was none….