We are all in this together

For any social initiative or enterprise to be successful, it requires the investment and participation of members of that society. Without ordinary consumers sending in their complaints and problems and praise, we would just be whistling in the whirlwind, and we appreciate it when people take time out of their day to participate in this…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

Bad Service at Bon Marche Avondale

We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used to that they are oblivious to the problem. Today (9/5/16) I went to buy my groceries at Bon Marche Avondale at around 10am in the morning. Managed to pick out…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

Line Registration Woes at Econet Wireless

Updated below We received this from a disgruntled Farai, who was home in Harare for Christmas. Below is an account of my experience with Econet “Customer Care” over the Christmas holiday period. 14 December: I arrived in Zim and bought a line at the Econet airport kiosk. As usual, the kiosk attendant took a copy…

Happy Customer Service Week

Have you noticed a difference in the way you have been treated in supermarkets, banks and other retail outlets in the past week? Have you been treated with a bit of the respect a paying (or potential) customer rightfully deserves? Have they rolled out the red carpet and finally made an effort at providing good customer service? If so, don’t be alarmed at the sudden change of attitude! I’m here to allay your fears about this strange behaviour, and furnish you with an explanation.