We are all in this together

For any social initiative or enterprise to be successful, it requires the investment and participation of members of that society. Without ordinary consumers sending in their complaints and problems and praise, we would just be whistling in the whirlwind, and we appreciate it when people take time out of their day to participate in this…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

Africom customer complaint

We received this from a disgruntled Africom customer on Friday: We have been Africom subscribers for almost a year using about 5 dongles. This service was running smoothly and obviously was a lot cheaper than running on Econet Internet where we pay $50 for 2Gigs worth of Data per month but they have now introduced…