Improving Zimbabwe’s Mental Health

Zimbabwe is going through a rough patch, if we can call 27 years of gradual decline a patch. No matter how resilient we are, the people of Zimbabwe are struggling. The unrelenting fight to survive, especially for adults with children of school-going age, has taken a toll on the collective mental health of our nation….

This Is Not My New Year’s Resolution

I do not resolve to get more sleep. I do not resolve to use floss instead of toothpicks. I do not resolve to plan my meals around an exercise regime. And I don’t resolve to get up earlier, call my parents more, read more, write more or spend more time outdoors. I just do not…

UPDATED: Zimbabwe Government Inflates Mobile Data Prices

The Government of Zimbabwe, through its regulatory body the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), has struck a blow against a mortal enemy. 2016 saw the rise of protest movements organised through social media, led by vocal Twitter and Facebook uses who were branded “social media terrorists” in the state media. After a…

Don’t Get Too Attached To Your Cellphone

My cellphone is the first thing I touch when I wake up and the last thing I touch before I fall asleep at night. My missus is exactly the same, and I would like to think the majority of people I know are similarly afflicted, and that strikes me as incredibly sad. Before mobile phones,…

CABS Internet Banking Still Down

Since at least Saturday the 29th of August, CABS internet banking has been down. I noticed this myself, and tweeted about it. The bank sent a communication on Monday the 29th of August, informing customers of the problem and blaming a “technical fault”.   We would like to advise you that our Internet Banking platform is…

How to Browse the Internet More Securely

We live in an era of free-flowing data, where any person with an Internet connection has seemingly all the information in the world at their fingertips. Yet, while the Internet has greatly expanded the ability to share knowledge, it has also made issues of privacy more complicated, with many worrying their own personal information, including…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

Bad Service at Bon Marche Avondale

We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used to that they are oblivious to the problem. Today (9/5/16) I went to buy my groceries at Bon Marche Avondale at around 10am in the morning. Managed to pick out…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

Creating a Better Shopping Experience

The year 2016 is finally here, and we know many businesses are back on the grind trying to attract and retain new customers. With an operating environment like Zimbabwe’s, the thin line between keeping and losing a customer can be a deadly one for any business. With the way our finances are set up, Zimbabweans…