How to Browse the Internet More Securely

We live in an era of free-flowing data, where any person with an Internet connection has seemingly all the information in the world at their fingertips. Yet, while the Internet has greatly expanded the ability to share knowledge, it has also made issues of privacy more complicated, with many worrying their own personal information, including…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

Creating a Better Shopping Experience

The year 2016 is finally here, and we know many businesses are back on the grind trying to attract and retain new customers. With an operating environment like Zimbabwe’s, the thin line between keeping and losing a customer can be a deadly one for any business. With the way our finances are set up, Zimbabweans…

Banff Lodge Customer Ignored, Sent to Chicken Inn

Updated below Here is a disturbing story from a Bulawayo resident, who had a nasty experience at a local restaurant. [On the 22nd January 2016] I went to dine at The Deck at Banff Lodge. I arrived just after 8pm and sat at the bar. Some of my friends were already there and were having drinks. On arrival…

Africom customer complaint

We received this from a disgruntled Africom customer on Friday: We have been Africom subscribers for almost a year using about 5 dongles. This service was running smoothly and obviously was a lot cheaper than running on Econet Internet where we pay $50 for 2Gigs worth of Data per month but they have now introduced…

Dial-A-Delivery Stole My Change

When you call Dial-A-Delivery, they usually ask you if you require any change. I have been such a regular customer over the years that I don’t even wait for the question – when they tell me how much it costs (including that ridiculously high $5 delivery charge) I tell them how much change I’ll need….

Call for Contributors

Candid Consumerism, a blog that seeks to give voice to consumer issues and promote dialogue between consumers and service providers, seeks contributors from people based in Zimbabwe. Following the blog’s mission, we will be a platform for the exchange of ideas, projects, news and information between ordinary people, business operators and audiences across Zimbabwe, its…

Back in business

We have been away for a while now. Apart from the usual teething problems with launching any new enterprise, we also had a few tech issues on the backside back end to resolve.