High bank charges exposed

According to NewsDay, “Following public outcry over high service charges, the Reserve Bank of Zimbabwe (RBZ) and banking institutions signed a memorandum of understanding (MOU), which provides guidelines for the determination of interest rate margins and bank charges.” From the article: Banks are now required to pay an interest of 4% for time deposits of…

Happy Customer Service Week

Have you noticed a difference in the way you have been treated in supermarkets, banks and other retail outlets in the past week? Have you been treated with a bit of the respect a paying (or potential) customer rightfully deserves? Have they rolled out the red carpet and finally made an effort at providing good customer service? If so, don’t be alarmed at the sudden change of attitude! I’m here to allay your fears about this strange behaviour, and furnish you with an explanation.

Retailers refuse to give us change

Thanks to the ever-vigilant Limbikani, we have been alerted to a story in yesterday’s The Herald, a paper we rarely read, let alone buy. According to the reporter, banks have been holding Rand coins because retailers, for obvious reasons, have been refusing to take them. LOCAL banks are set to return R8 million worth of…

Where’s the change?

I have been whining about small change in supermarkets for months now, even going so far as creating a page on Facebook about it.

A close friend who is a retailer took great offence, and claimed he did all he could to help his customers out, including spending an inordinate amount of time in the banks chasing small change.