How to Help Someone With an Alcohol Addiction

Zimbabwe’s current socio-economic situation has seen many people, both men and women, turn to alcohol and drug use just to cope. Watching a family member, friend, or colleague with an alcohol use disorder can be difficult – you might wonder what you can do to change the situation, and whether or not he or she…

Improving Zimbabwe’s Mental Health

Zimbabwe is going through a rough patch, if we can call 27 years of gradual decline a patch. No matter how resilient we are, the people of Zimbabwe are struggling. The unrelenting fight to survive, especially for adults with children of school-going age, has taken a toll on the collective mental health of our nation….

Directory of Private Mental Health Practitioners

Directory of Private Mental Health Practitioners Harare 2015 Clinical Social Workers, Occupational Therapists, Psychiatrists, & Psychologists Provided by the Therapists Support Group This directory comes to you courtesy of the Therapists Support Group. The Therapists Support Group is a community of mental health care professionals who meet monthly. Our Vision: To build a community that enhances…

UPDATED: Zimbabwe Government Inflates Mobile Data Prices

The Government of Zimbabwe, through its regulatory body the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), has struck a blow against a mortal enemy. 2016 saw the rise of protest movements organised through social media, led by vocal Twitter and Facebook uses who were branded “social media terrorists” in the state media. After a…

What is a VPN, and why do I need one?

A VPN, or Virtual Private Network, allows you to create a secure connection to another network over the Internet. VPNs can be used to access region-restricted websites, shield your browsing activity from prying eyes on public Wi-Fi, and more. VPNs essentially forward all your network traffic to the network, which is where the benefits –…

CABS Internet Banking Still Down

Since at least Saturday the 29th of August, CABS internet banking has been down. I noticed this myself, and tweeted about it. The bank sent a communication on Monday the 29th of August, informing customers of the problem and blaming a “technical fault”.   We would like to advise you that our Internet Banking platform is…

How to handle an angry customer

I do not make a lot of money; no, that sounds wrong – let me rephrase it. I hardly make any money at all! As a staunch member of Zimbabwe’s Great Unemployed, the so-called entrepreneurs,  the “informal economy”, disposable income is so rare to come by that I get offended when it is wasted. I…

Bad Service at Bon Marche Avondale

We received a complaint about bad customer service at Bon Marche Avondale; Just wanted to point something out that most Zimbabweans are probably so used to that they are oblivious to the problem. Today (9/5/16) I went to buy my groceries at Bon Marche Avondale at around 10am in the morning. Managed to pick out…

Get Better Customer Service on Social Media

If you are a regular twimbo (Zimbos on Twitter, fyi) you will have noticed the almost constant stream of complaints and responses aimed at a leading mobile network. Between unresponsive call centers and endless phone menus, it’s no surprise more of us are turning to social media when we need customer service. Some companies are…

Creating a Better Shopping Experience

The year 2016 is finally here, and we know many businesses are back on the grind trying to attract and retain new customers. With an operating environment like Zimbabwe’s, the thin line between keeping and losing a customer can be a deadly one for any business. With the way our finances are set up, Zimbabweans…