Innscor don’t want my money anymore

(updated below)

I have very strong opinions on issues like change, customer service and corporate feedback.

For months I railed against retailers who steadfastly refused to remedy the change situation. I whined incessantly about Innscor in general, and Nando’s in particular, regarding their practice of pricing their products for change, without providing the change itself!

Innscor tried to do something about this by introducing their coupon system in lieu of small change, which is a remedy but ANYTHING BUT A SOLUTION.

It might be helpful, but the long and the short of it is that MY money ends up having value ONLY at an Innscor outlet, like Chicken Inn or Nando’s or Pizza Inn or Baker’s Inn.

Innscor then managed to negate this ‘value addition’ by tagging on an extra 20 cents onto their soft-drink can prices. Now considering I buy my cans for around 80 cents in the supermarket, which seems a fair retail price, I find this price hike unjustified and destructive.

Personally, I would buy a can with my food, but now I’d rather go elsewhere. It becomes highly ironic, particularly at the Samora Machel food court, to order my food, take my receipt over to the service station shop meters away and buy the cans from there.

Do I believe Innscor care? Not really, but that’s their prerogative.

The thing that’s bothering me today is far more annoying, though. The reason I always whined about not getting change from Nando’s is because I have always patronised Nando’s.

Really, there’s nothing like a Nando’s chicken burger, or a half chicken (leg portion) with peri-peri chips. That stuff is awesome.

So someone, please, please explain to me why Innscor have refurbished the Pomona food court, the closest to my house and therefore considered my ‘local’, and removed Nando’s only to replace it with Chicken Inn?

Is it because Chicken Inn is cheaper? Are they cynically trying to push volumes? Is it some sort of franchising thing they’re arguing about with the South Africans?

I doubt they got feedback from the community begging for a Chicken Inn, because I frequently patronised that Nando’s and have seen neither hide nor hair of either sign or questionnaire. Yes, I know that rhymed!

This is a travesty, and ranks up there with all the other rubbish Innscor have thrown my way over the years.

I have been a loyal consumer of their products, but I will make this vow – I will not enter the Pomona food court again, because you cannot tell me that what Innscor passes off as ‘spicy wings’ can take the place of anything on the Nando’s menu.

It makes no sense, and I will cross my fingers and toes and various other appendages in anticipation of a reply from the Innscor powers.

That’s if they give a damn.

UPDATE: So Nando’s came back to us in the comments, and many thanks to them for shedding light on the issues we mentioned here.

“Pomona has been under refurbishment over the last few months and we certainly got a lot of ‘fowl’ feedback on that because people hadn’t seen our sign “Hot Chicks are grilling the builders to bring you a new Nando’s” yes…best believe it we are not going anywhere! Nando’s has not been removed from Pomona, we will be clucking about the opening very soon.”

So someone’s listening, and that’s always good to know. Also, yay Pomona!

5 Comments Add yours

  1. Joe Black says:

    Oh finish. Tiri have you tried getting in touch with Innscor management at all about this? Maybe consider using the contact form at http://www.innscorafrica.com/index.php?option=com_qcontacts&view=category&catid=0&Itemid=102 and see what happens?

    I feel your pain, I really do!

  2. Tirivanhu Romberai says:

    When was the last time anyone in senior Management, or anyone who cares at all, visited the Chicken Inn at Kelvin Corner in Graniteside? The place is dirty. It is filthy. The surfaces and the walls are black with grime. The floors need to be re-done altogether. And the service stinks. Seems too to be a breeding place for houseflies!I bought a packet of chips. It took a long time to come and when it did I had to force myself to eat out of hunger as I did not feel it was cost-effective to drive back. The chips were greasy and half cooked! I was angry. I vowed never ever to go there again. It spolt my day.

    Keep your badly cooked chips and I will keep my dollars!!

    Tich

  3. Nando's says:

    Dear Candid Consumer,

    Thank you for taking the time & trouble to blog about your frustrations with Innscor in particular – Nando’s. Your frustration is as much a disappointment to us as it is to you and we are doing the best we can to ensure your satisfaction as a loyal customer.

    Unfortunately Nando’s like any other company in this economy has had issues with change, nonetheless we did introduce a coupon system so you can use your valuable money at any Innscor food outlet at your convenience. This is a small step to progress and we hope its made some difference for more people.

    Price increases in beverages have necessitated the increase in beverages from $1.00 to $1.20. But we hope the huge efforts we are currently making to increase value for our loyal customers such as yourself will be evident in the next couple of weeks – so please don’t give up on us just yet.

    Pomona has been under refurbishment over the last few months and we certainly got a lot of ‘fowl’ feedback on that because people hadn’t seen our sign “Hot Chicks are grilling the builders to bring you a new Nando’s” yes…best believe it we are not going anywhere! Nando’s has not been removed from Pomona, we will be clucking about the opening very soon.

    Thank you once again for giving us the opportunity to straighten this out. As a gesture of good will we would like to invite you to be the first guest in our new casa at Pomona – we’ll make sure you get that really really good chicken you missed so much. If you promise to come we’ll throw in a free Nando’s chicken burger, half chicken (leg portion) with peri-peri chips too!

    Love Nando’s

    1. Joe says:

      Thank you for the comment, Nando’s. It’s always awesome when the big guns care enough about our happiness to wanna keep us informed!

      Glad to hear Pomona is coming back, that’s a welcome relief, but still don’t get how a can of coke can cost $1.20!

      Will be sure to take you up on the offer, especially those chips!!!

      Good stuff.

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