UPDATED: Zimbabwe Government Inflates Mobile Data Prices

The Government of Zimbabwe, through its regulatory body the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), has struck a blow against a mortal enemy. 2016 saw the rise of protest movements organised through social media, led by vocal Twitter and Facebook uses who were branded “social media terrorists” in the state media. After a…

TelOne Bill Payment via EcoCash Disappears

We have just received a complaint about TelOne’s TelPay. I paid my Telone bill via www.telpay.co.zw through Ecocash on the 5th of October but i am yet to be receipted. I have contacted both parties and they promised to engage and find closure on the issue. Up to this day i have not known the…

Don’t Get Too Attached To Your Cellphone

My cellphone is the first thing I touch when I wake up and the last thing I touch before I fall asleep at night. My missus is exactly the same, and I would like to think the majority of people I know are similarly afflicted, and that strikes me as incredibly sad. Before mobile phones,…

What is a VPN, and why do I need one?

A VPN, or Virtual Private Network, allows you to create a secure connection to another network over the Internet. VPNs can be used to access region-restricted websites, shield your browsing activity from prying eyes on public Wi-Fi, and more. VPNs essentially forward all your network traffic to the network, which is where the benefits –…

How to Browse the Internet More Securely

We live in an era of free-flowing data, where any person with an Internet connection has seemingly all the information in the world at their fingertips. Yet, while the Internet has greatly expanded the ability to share knowledge, it has also made issues of privacy more complicated, with many worrying their own personal information, including…

Line Registration Woes at Econet Wireless

Updated below We received this from a disgruntled Farai, who was home in Harare for Christmas. Below is an account of my experience with Econet “Customer Care” over the Christmas holiday period. 14 December: I arrived in Zim and bought a line at the Econet airport kiosk. As usual, the kiosk attendant took a copy…

TelOne Data Disappearing

There appear to be data leakages using TelOne ADSL, according to one of their customers. They forwarded us a detailed complaint they sent to TelOne management, as they don’t seem to be having any joy. Dear Mrs. Mtasa & Mr. Nkala, We have been a client of TelOne’s ADSL since 2012 and have never experienced…

Is Econet Data A Ripoff?

Continuing with the complaints we are receiving about Econet Wireless services, we received a new comment from Richard in Sydney, Australia. Only in Zimbabwe does a company like econet survive! Econet is the most unethical and downright ripoff telco to be found anyway in the word! Twice now I have suffered at their hands first…

More Disappearing Econet Airtime

And another one … Hello good people. This again is a case of the disappearing Econet airtime and this time around it has reached alarming levels! So in December 2014, I complained about my $0.40 which had disappeared ‘miraculously’ and I sparked a firestorm through CONSUMERIZIM and I got my refund. And so, since then I’ve…

Econet Moves To Prevent Airtime Leakage

According to an article in NewsDay, the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) has threatened to disconnect Econet’s value-added services. The article quotes a letter from Econet Wireless, addressed to their VAS customers (emphasis ours). In light of the above and the official confirmed threat from the regulator to disconnect all VAS services,…