joe

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Is Telecel any good?

There comes a time when any cellphone user has had enough.

Enough short messages lost in the wind.

Enough calls dropped for no evident reason.

Enough ineplixable network outages, signal droppages and service stoppages.

Every user has their limit, and I believe I have received enough product offers and random useless midnight messages from Econet to last me a lifetime.

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Learn something – Caveat Emptor

This is the first in a series of posts aimed at helping Zimbabwean consumers educate themselves. If you have any suggestions on subjects or terms you find confusing or pertinent, please do not hesitate to contact us.

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Responding to critics without looking uncool

This post has been inspired by an exchange I had with what appeared to be either an Econet higher-up or their flunkie, responding to a post about their website, the link to which I emailed them in good faith. It originally appeared at businessknowhow.com, a generic site for basic business ideas and common sense.

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Where’s the change?

I have been whining about small change in supermarkets for months now, even going so far as creating a page on Facebook about it.

A close friend who is a retailer took great offence, and claimed he did all he could to help his customers out, including spending an inordinate amount of time in the banks chasing small change.

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How to Write a Better Complaint Letter

So you’ve been wronged, and now you’re mad. I get it. You want someone to know, and you want something done about it. Before you fire off that angry email or courier that letter, take a second to breathe. Here are a few tips to help you achieve the desired results.

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The Executive Email Carpet Bomb

Here’s a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let’s call it the “EECB,” or Executive Email Carpet Bomb…